Mexico Insurance Claims

It is important to understand that when you purchase a Tourist Automobile Insurance certificate, you are purchasing a Mexican product from a Mexican Insurance Company. For this reason it is extremely important that you engage the company in Mexico prior to your return to the U.S. The 24-hour toll-free claims hot-line is displayed on your certificate for your convenience.

• Call the claims hot-line (01-800-004-9600
• Call before you leave Mexico
• Get the adjuster's name, number, and email, and list all witnesses with contact information
• Get the police contact information